Privacy policy

Last updated: September 18, 2025

Cloud Beauty operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Cloud Beauty is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include data that has been de-identified or anonymised.

We may collect or process the following categories of personal information:

Contact details: name, billing address, shipping address, phone number, email address.
Financial information: payment card details, financial account information, transaction data.
Account information: username, password, security questions, preferences, settings.
Transaction information: items viewed, added to cart, wishlisted, purchased, returned, exchanged or cancelled.
Communications: details you provide when contacting us.
Device information: browser, device, network connection, IP address.
Usage information: how you interact with the Services, including navigation and activity data.

Personal Information Sources

We collect personal information from:

Directly from you (when you create an account, place an order, or contact us).
Automatically (through your device and cookies when you use our Services).
Service providers (e.g. payment processors, shipping partners, analytics providers).
Partners or third parties who support our Services.

How We Use Your Personal Information

We may use your personal information to:
Provide, tailor, and improve the Services.
Process payments, orders, returns and refunds.
Communicate with you, including customer support.
Send you marketing communications (with opt-out options).
Detect and prevent fraud or unlawful activity.
Comply with legal obligations.

How We Disclose Personal Information

We may share your information in the following ways:

With Shopify and service providers (payment processors, IT, analytics, shipping partners).
With business and marketing partners to provide targeted advertising.
When you consent or direct us to share your information (e.g. via social media integrations).
Within our corporate group or in the event of a business transaction (e.g. merger).
To comply with law enforcement, regulatory, or legal obligations.

Relationship with Shopify

This store is hosted by Shopify. Information you submit will also be processed by Shopify, which may transfer personal information internationally. Shopify may use aggregated data across different merchants to provide enhanced features.

For details on how Shopify processes personal information, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

Our Services may link to third-party websites. We are not responsible for the privacy practices of such sites.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16.

Security and Retention

We implement reasonable safeguards to protect your personal information but cannot guarantee perfect security. We retain your information only as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.

Your Rights and Choices

Depending on where you live, you may have rights including:

Right to access / know what data we hold.
Right to request deletion or correction.
Right to receive a copy of your data (portability).
Right to opt out of marketing communications.
Rights to object to or restrict processing, and to withdraw consent.

To exercise your rights, please contact us at orders@cloudbeauty.co.uk. We may need to verify your identity.

Complaints

If you have concerns about how we handle your personal information, contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer your personal information outside the UK or EEA. Where we do so, we rely on recognised safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted here with a revised “Last updated” date.

Contact

If you have any questions or wish to exercise your rights, please contact us:

Cloud Beauty (How Bazaar Solutions Ltd t/a Cloud Beauty)
Trading address: 65 High Street, Uppermill, Oldham, OL3 6AP
Company number: 11092132 (Registered in England & Wales)
Customer phone number: 07778 380366
Email: orders@cloudbeauty.co.uk