Shipping policy

Processing Times
Orders are processed within 1–2 business days (Monday to Friday, excluding bank holidays). You will receive an email confirmation once your order has been dispatched.

Delivery Times and Services

• UK Standard Delivery: 2–4 business days after dispatch.
• UK Express Delivery: 1–2 business days after dispatch.
• International Delivery: We currently ship only within the United Kingdom. (If you start shipping internationally later, update this section with destinations, estimated times, and carriers).

Please note: delivery times are estimates provided by our carriers and are not guaranteed. Delays may occur due to courier issues, weather, or other factors outside our control.

Shipping Costs

• Standard UK delivery: £X.XX (free for orders over £XX).
• Express UK delivery: £X.XX.
  (Replace placeholders with your client’s actual rates or structure.)

Tracking
When your order is dispatched, you will receive a confirmation email with tracking information (where available).

Delivery Address
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delayed or lost deliveries due to incorrect or incomplete addresses.

Damaged or Missing Parcels
If your order arrives damaged or does not arrive within the expected timeframe, please contact us promptly at orders@cloudbeauty.co.uk or 07778 380366 so we can investigate with the courier.

Returns
For information on returns, please refer to our Returns Policy.